23 December Earthquakes

Ansvar would like to express its sympathy to the people of Canterbury for the continued earthquake events there.

We know that this is a very difficult time and would like to assure our customers that they are able to make claims for any insured damage arising from the 23 December events if they hold earthquake (natural disaster) insurance with us.

My policy is being cancelled – am I still covered for the 23 December earthquakes?

If your current Ansvar policy includes earthquake (natural disaster) insurance, you are covered for the 23 December events.

Policy cancellations do not happen until 4:00 pm 31 December, so you are covered up until then by your - even if you do not know the extent of any damage until after 31 December.

My policy expires on 31 December – do I have to have a claim in by then?

No.  You are covered for events until 4:00 pm 31 December, but you can claim after that time.  We will process claims as efficiently as possible.

I was taking up replacement policy through Bridges/Lumley or Ansvar Australia.  Is that still going to happen?

Yes.

How do I make a claim?

To make a claim click here.

Contact us: 0800 123 344

Withdrawal from NZ

17 December 2011

As a result of the Canterbury earthquakes, Ansvar Insurance Limited (Ansvar New Zealand) is regretfully ceasing to provide insurance cover in New Zealand and will undertake a managed withdrawal from the market.

We have begun notifying our New Zealand customers about what this means for them. We are committed to supporting our policyholders to the fullest extent possible through this process. We are seeking to implement arrangements with other insurance companies to provide replacement interim or permanent cover for most of our customers.

In addition, we remain focused on continuing to provide a quality claims service until all claims are settled.

Andrew Moon, Chief Executive Officer

Why has Ansvar made this decision?

This is a result of the prohibitive cost of reinsurance following the devastating series of earthquakes in Canterbury in 2010 and 2011.

I am an Ansvar policy holder, what does this mean for me?

You will receive detailed information by post about what this means for you shortly. However, we are arranging replacement interim or permanent cover for most of our customers.

I have a current claim with Ansvar, how will I be affected?

If you have a claim with Ansvar it will not be affected by this decision. We will continue to manage claims until they are settled.

Can I still make new claims?

Yes. To find out how to make a claim click here.

Can I still pay my premium online?

Yes. To pay your premium online, click here.

Contact us: 0800 123 344